.
No
warranty or return claims will be accepted without correspondence
prior to return either by telephone or email. If goods
are to be returned and comply with the ACCC POLICY ON
RETURNED GOODS (see below), please contact our staff
to facilitate a return merchandise invoice. Goods must
be in their original condition with all packaging and instructions
included. We cannot accept non-faulty opened goods
for return under any circumstances.
ACCC
Policy on returns and refunds
Obligations
re seller of goods?
When
you sell goods you must make certain that they fulfill
certain conditions and warranties which are implied
under the TPA. You must be sure that goods:
are
of merchantable quality—that is, goods need to reach
a basic level of quality given the price of the goods
and any description that is provided with the goods
are
fit for the purpose or job that the consumer made known
to you or that are self-evident
match
any description or sample given to the consumer whether
in promotional material, over the phone, in person,
on a website or on labeling or packaging
are free
from defects and faults.
You
must also be sure that any goods you sell are clear
of finance or encumbrances not disclosed to the consumer
so that the consumer can have free title to the goods.
If the goods you have sold do not fulfill any of these
conditions then the consumer may be entitled to a refund
from you on return of the goods. If the goods have been
partially consumed the consumer may be entitled to a
refund depending on the circumstances and the extent
to which the goods have been consumed. Consumers can
choose an alternative remedy to a refund. In these circumstances
you may want to offer an exchange, a credit note or
to repair the goods. If the goods being returned have
had a fair amount of use then you may be entitled to
provide a partial refund only or to repair the product
instead. This will depend on the circumstances of the
sale and return and if the use of the goods has affected
the fault. You have the right to ask for proof of purchase
from the consumer, for example, a receipt or credit
record.
Seller
of goods is not required to provide a refund, credit
or exchange if a consumer has:
Changed
their mind, decided they no longer want the goods or
just don't like them, or found that goods are the wrong
size or colour
Found
they can buy the same or similar goods elsewhere for
a cheaper price
Examined
goods before buying them and should have seen any fault
at that time
Had
a defect drawn to their attention before they purchased
goods, for example, when goods are clearly labelled
as seconds or faulty.
|
